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Digital Memories Frequently Asked Questions by Category

   

Ordering Questions:

  1. How do I order?
  2. How long will it take to receive my order?
  3. Does Digital Memories have a guarantee, and what is the return policy?
  4. Can I have my order insured during shipping?
 

Photo Restoration and Retouching Questions:

  1. Will my original be altered in any way?
  2. How does Digital Memories fix my photograph?
  3. Will I receive a negative of my new photo?
  4. How does pricing for photo restoration work?
  5. Can Digital Memories do custom work?

Photo Scanning and Archiving Questions:

  1. Why should I digitally archive my slides, prints, and
    negatives
    ?
  2. Can my 35mm slides and negatives be archived?
  3. Can my CD or DVD be used for reprints?
  4. Can I email my digitized pictures to friends and family?
  5. Do our conversions come with any software?
  6. What's included with my order?
  7. Why not scan and archive my photos at home?
  8. What format will my photos be converted to?
  9. What resolution will my prints be scanned at?
  10. What resolution will my slides and negatives
    be scanned at
    ?

 

Photo Slide Show and Photo Montage Questions:

  1. What is a Photo Slideshow?
  2. Can I add music to my photo
    montage
    ?
  3. How long will my photos be
    shown for during my
    slide show
    ?
  4. What is included in with my
    slideshow
    ?
  5. Will my slide show DVD have a menu?
  6. Can I use my DVD slide show with my computer?
  7. Will my slide show DVD work in my DVD player?

Home Movie Transfers to DVD:

  1. What video formats will Digital Memories transfer
    to DVD
    ?
  2. Will my DVD have chapter selections?
  3. How much video will Digital Memories DVD's hold?
  4. What about quality?
  5. Will my DVD player work with the disk created at
    Digital Memories
    ?
  6. Does Digital Memories do custom DVD authoring
    and video editing
    ?

 


Ordering Answers:

1. How do I order? >to top of page

Ordering is a simple process. Your can order online, or call and we will mail you the necessary information and order forms. To order online go to the ordering page and follow the directions. If you need assistance contact us or call toll free 1-800-DVD-2903.

Got Questions? Contact Us 1-800-383-2903

2. How long will it take to receive my order? >to top of page

You may request rushed service on your order form for an additional fee. Scanning Service Turnaround Times:
One to two weeks for orders of less than 200 scans, two to four weeks for orders of less than 1,000 scans, three to six weeks for orders of less than 2,500 scans, larger orders may require additional time to process. Rushed processing is available for an additional fee. Time in transit is not included in these estimates. . You may contact us at any time to check the status of your order.

Got Questions? Contact Us 1-800-383-2903

3. Does Digital Memories have a guarantee and what is the return policy? >to top of page

We guarantee you will be satisfied with the quality of our work or your money back. If for any reason you are not 100% satisfied with our product we will refund the full cost of your order. Click here to learn more about our policies.

Got Questions? Contact Us 1-800-383-2903

4. Can I insure my order during shipping? >to top of page

Yes, you may insure your order when shipping to us and when we ship your valuables back to you. Please consult your shipping carrier for details about shipping to us. All orders will be shipped via FedEx express and require a signature for delivery unless you request otherwise. When your order has been completed and shipped we will send a confirmation email that includes your FedEx tracking number so you may monitor your shipment.

Got Questions? Contact Us 1-800-383-2903


Photo Restoration and Retouching Answers:

1. Will my original photograph, slide, or negative, be altered during restoration or retouching? >to top of page

Absolutely not! We do nothing to your original image except scan it into our system. We then work with the scanned image and place your original in a safe place.

Got Questions? Contact Us 1-800-383-2903

2. How does Digital Memories restore or alter my photograph? >to top of page

We use state of the art image editing software combined with professional graphic artists who do the work. Digital technology enables us to make virtually any photo, even if it's in pieces, look as good or better than new. We can remove or add someone to a picture, change the background, add special effects, anything you can dream up.

Got Questions? Contact Us 1-800-383-2903

3. Will I receive a "negative" of the new photo? >to top of page

Yes. You will receive a new prints if ordered and a CD with a "digital negative" on it. Your CD is your negative and can be used for reprints anywhere that does digital printing.

Got Questions? Contact Us 1-800-383-2903

4. How does pricing for Photo Restoration and Photo Retouching work? >to top of page

Please see the photo restoration pricing page. We price projects on the amount of work involved. Without actually seeing the photo it is difficult to estimate the cost. You may submit your photo for a quote by clicking here. Please visit the links from the Photo Restoration main page to learn how to get a quote.

Got Questions? Contact Us 1-800-383-2903

5. Can Digital Memories do custom work? >to top of page

Yes, we certainly can. Please contact us if you have special needs.


Photo Scanning and Archiving Digitally to CD or DVD Answers:

1. Why should I digitally archive my slides, prints, and negatives on CD or DVD? >to top of page

You'll never have a photo fade, crack, or get damaged ever again. Once your photos are in digital format you'll get a perfect print every time. You can store your photos, make perfect copies, email them to friends, and even use your disk to get real prints made at your local photo center. You'll never have to dig through boxes of photos to find the picture you want again. Your photos will finally be organized. A single DVD can hold over 2,000 photos! Order a second copy for storage in a safe place. Your CD or DVD will easily fit in your safety deposit box essentially fireproofing your photo collection. These are just a few of the benefits. How much are your memories really worth?

Got Questions? Contact Us 1-800-383-2903

2. Can my slides and negative be archived and scanned to CD or DVD? >to top of page

Yes, we currently scan 35mm Slides, 35mm Negatives, Prints of any size, and Advanced Photo System film or APS film. We use quality scanners made by Nikon and Epson. We can scan your photos at extremely high resolution.

Got Questions? Contact Us 1-800-383-2903

3. Can my CD or DVD be used for reprints? >to top of page

Yes, you can use your disk for reprints at any photo processing center that does digital printing. Most places that develop and produce photos are completely capable of this. You could also use your computer and printer to produce prints yourself. Also, you may use your disk to upload your photos to a photo sharing service such as Ofoto or Shutterfly. Having your photos on CD or DVD makes reprints inexpensive and hassle free.

Got Questions? Contact Us 1-800-383-2903

4. Can I email my digitized pictures to friends and family? >to top of page

Yes, we do include software with all of our Photo Archive disks. You may use this software to prepare your photos for emailing. Please note: Our photo archiving service is of high quality, your new digital photos will be of high resolution. High resolution images are not always the best choice for email because of the large file size. The software that is included free of charge with our services is capable of preparing your high resolution files for email. Please refer to the software's help file for best results.

Got Questions? Contact Us 1-800-383-2903

5. Does Digital Memories include any software with it's Photo Archiving and Scanning services? >to top of page

Yes, all of our photo archive disks contain software for viewing, printing, email preparation, and slide show creation.

Got Questions? Contact Us 1-800-383-2903

6. What's included with my order? >to top of page

One copy of all your photos, slides, or negatives, scanned and converted to high quality digital images saved to CD or DVD. One disk with a title you specify printed directly on it, and a case with your title printed on the cover and spine. All disks include software for viewing, emailing, printing, and creating slide shows of your photos.

To the right is an example. All disks come with a high quality DVD case.

Got Questions? Contact Us 1-800-383-2903

7. Why not scan and archive my photos at home? >to top of page

If you happened to have the time and knowledge to you could. Scanning, saving, and archiving more than a few pictures can be time consuming and frustrating. We have spent a considerable amount of time and money perfecting the process for you. Save yourself the time and frustration by having the professionals do the work for you.

Got Questions? Contact Us 1-800-383-2903

8. What format will my photos be converted to? >to top of page

Your photos can be saved in any format you desire. Normally we save photos on our disks in the JPEG format for compatibility issues and file size benefits. We can save your files to a lossles format such as TIFF if desired. Additional charges apply for other formats. If you have special needs or just want a different format, no problem. Just be sure to specify on your order form what format you desire. We can also make your disk compatible with the HFS file system used with Macintosh computers. If you have further questions about file formats or compatibility issues with Macintosh computers please feel free to call 1-800-383-2903 or email support@digitalmemoriesonline.net .

Got Questions? Contact Us 1-800-383-2903

9. What resolution will my prints be scanned at? >to top of page

Professional photo printing requires that your image be 300dpi, or dots per inch. The actual dpi used to scan your prints depends on the size of the print. The minimum we would scan at would be 300dpi. We can go as high as 4,000dpi. Typically we scan images smaller than 4x6 at 600dpi, and larger prints are scanned at 300dpi. A 4x6 scanned at 600dpi results in a final image size of 2400x3600 pixels. Containing enough detail to accurately recreate an 8x12 of the image. Scanning prints at a dpi greater than 600 will not likely enhance the image, it may actually ad artifacts to the scan. When scanning negatives or slides higher resolutions are a must because the area being scanned is smaller. Please see the next question for details on slides and negatives.

Got Questions? Contact Us 1-800-383-2903

10. What resolution will my slides or negatives be scanned at? >to top of page

We can scan your slides, negatives, or APS film at extremely high resolution. Our scanners are capable of scanning at up to 4,000dpi. You may select the resolution you desire. For most circumstances 2,000dpi is sufficient. However if you have special needs we will be happy to accommodate you. Visit the photo archiving pages to learn more about our scanning services.

Got Questions? Contact Us 1-800-383-2903


Photo Slide Show, Photos to Video, and Photo Montage Answers:

1. What is a photo slide show, or video photo montage? >to top of page

Simply put it's video of your photos. Or a movie that contains your photos transitioning to music. A way to watch your photos play on your television. Your photos will show for around 10 seconds each and then transition through your sequence of photos with music playing in the background. Slide shows make great gifts and are fun to share at family gatherings etc.

Got Questions? Contact Us 1-800-383-2903

2. Can I add music to my photo slide show? >to top of page

Yes, music is included with every Digital Memories slide show. You may provide your own music or let us add music for you.

Got Questions? Contact Us 1-800-383-2903

3. How long will each photo show for during my slide show? >to top of page

You specify on your order form how long your photos show for. The options are either 5, 7, 10, or 15 seconds per photo.

Got Questions? Contact Us 1-800-383-2903

4. What's included with my slide show? >to top of page

Software for viewing, emailing, and printing the photos used in your slideshow, a copy of all photos used saved to JPEG format for use with your computer. Last but not least your slide show on DVD, complete with music and transitions.

Got Questions? Contact Us 1-800-383-2903

5. Will my DVD slide show have a menu? >to top of page

Yes, your DVD will have a menu. Your DVD will have a main menu and a scene selection menu just like any other DVD movie.

Got Questions? Contact Us 1-800-383-2903

6. Can I use my slide show with my computer? >to top of page

Yes, if your computer has a DVD-Rom.

Got Questions? Contact Us 1-800-383-2903

7. Will my DVD work with my DVD player? >to top of page

Over 90% of DVD players on the market support the DVD-R format. Your player must support this format. If you receive your DVD and it does not work with your player we will refund the full cost of your order provided you ship your DVD back to us. If you purchased your player in the last 2-3 years it should support this format.

Got Questions? Contact Us 1-800-383-2903


Home Movies to DVD and Video Transfer Answers:

1. What video formats will Digital Memories transfer to DVD? >to top of page

We are currently transferring VHS and VHS-C formats to DVD. We will be offering transfers of reel to reel film such as 8mm, Super 8, and 16mm down the road.

Got Questions? Contact Us 1-800-383-2903

2. Will my DVD have chapter points, and a menu to go directly to each point? >to top of page

Yes, all of our DVD's come complete with chapter selections at set intervals every 5, 10, 15, or 20 minutes. You can also specify points at specific times if you desire at no additional charge. Your DVD will have a menu with thumbnails for each chapter on the "Scene Selection" menu. Please visit the video transfers page for more information.

Got Questions? Contact Us 1-800-383-2903

3. How much video will Digital Memories DVD's hold? >to top of page

The DVD format can hold varying amounts of video depending on the amount of compression used. Digital Memories uses professional quality variable bit rate encoding on all of our disks. This ensures the best compression to quality ratio that's practical. We do not recommend putting over 2 hours of video onto a single DVD. All of the audio on our disks is in the PCM or AC3 format. This ensures compatibility with U.S. DVD players which are not required to support the MPEG-2 audio standard. We use the same formats as "Hollywood" although in the movies a compressionist would be hired to individually set custom compression settings for individual scenes or clips. A process that can take weeks. Rest assured, you will be getting the best quality DVD anyone offering transfer services can offer or your money back.

Got Questions? Contact Us 1-800-383-2903

4. What about quality? >to top of page

Our disks, compression, authoring, and capturing hardware and software is state of the art. Each project gets individual attention. You will receive a quality product or your money back.

Got Questions? Contact Us 1-800-383-2903

 

5. Will my DVD work with my DVD player? >to top of page

Over 90% of DVD players on the market support the DVD-R format. Your player must support this format. If you receive your DVD and it does not work with your player we will refund the full cost of your order provided you ship your DVD back to us. If you purchased your player in the last 2-3 years it should support this format.

Got Questions? Contact Us 1-800-383-2903

6. Can Digital Memories do custom DVD authoring and video editing? >to top of page

Yes, please contact us if you have special needs.

Got Questions? Contact Us 1-800-383-2903